Delivery

See below for information about the delivery

DPD Free Delivery

Standard shipping within 3 - 7 working days or 5 -18 days.

FREE

  • Deliveries are usually within 3-7 or 5-18 working days of placing your order, although at busy times this may be longer.

  • Estimated delivery time is displayed at the checkout.

  • Expected delivery date will be included in your order confirmation email.

  • Some toys are sent directly from manufacturer ( esimtated delvery time 5-18 days).
  • Get updates on the progress of your parcel by SMS/email.

  • You can track your parcel down to the final 15 minute timeslot.

  • Fully tracked service

DPD Express Delivery

Delivery to United Kingdom within

1 working day

£7.49

  • Next day delivery throughout the UK, Monday - Friday.

  • Your will receive a one hour delivery timeslot, notified in advance by SMS or email.

  • You can track your parcel all the way to you on a live map with a countdown to the final 15 minute time slot.

  • A range of ‘in-flight’ options are available, if delivery is not convenient. Including: leave in a safe place or deliver to neighbour.

  • Fully tracked service.

DPD Delivery By 12

Delivery to United Kingdom within 1 working day.

£15.99

  • Parcel delivery before noon the next working day, Monday - Friday.

  • Your will receive a one hour delivery timeslot, notified in advance by SMS or email.

  • You can track your parcel all the way to you on a live map with a countdown to the final 15 minute time slot.

  • A range of ‘in-flight’ options are available, if delivery is not convenient. Including: leave in a safe place or deliver to neighbour.

  • Fully tracked service.

DPD Delivery By 10:30

Delivery to United Kingdom within 1 working day.

£18.99

  • Parcel delivery by 10:30 am of the next working day, Monday - Friday.

  • Your will receive a one hour delivery timeslot, notified in advance by SMS or email.

  • You can track your parcel all the way to you on a live map with a countdown to the final 15 minute time slot.

  • A range of ‘in-flight’ options are available, if delivery is not convenient. Including: leave in a safe place or deliver to neighbour.

  • Fully tracked service.

DPD Delivery to Ireland

Delivery to Ireland within 2 working days

£14.99

  • Two to three working days delivery throughout the UK, Monday - Friday.

  • Your will receive a one hour delivery timeslot, notified in advance by SMS or email.

  • You can track your parcel all the way to you on a live map with a countdown to the final 15 minute timeslot.

  • A range of ‘in-flight’ options are available, if delivery is not convenient. Including: leave in a safe place or deliver to neighbour.

  • You can also collect from their nearest Pickup shop; just make sure you add your mobile number at the checkout before you place your order.

  • Fully tracked service.

  • Added parcel protection.

Problems with your order

My order hasn't been delivered

  • If your order has not been delivered within the timescales for your country, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order.

  • If we're unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration we will investigate the claim and advise you of the outcome.

Faulty item in order

Faulty Item

  • If you think there is a fault with an item you have received, please return it to us to assess.

Incorrect or missing item in order

Incorrect or Missing Item

  • If you have received an incorrect item or an item is missing from your order, please Contact Us with details of the error. Please remember to include your order number within your message, as this will help us speed up the search for your order details.

  • If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome.

*Estimated delivery times all exclude weekends and Bank Holidays.

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