Frequently Asked Questions

 

1. Who are ROBOCUBE?

We at ROBOCUBE are a small privately owned company passionate about technology and offering your children the best educational toys to prepare them for life and the job place of the future, while offering great entertainment value and making playtime fun. Our toys promote creativity, help build problem solving ability and spark lifelong curiosity towards science and technology.

 

2. What kind of toys can I buy on your site?

All of the toys that are sold on our site are educational toys and are meant to support STEM (Science, Technology, Engineering and Mathematics) Education. As students learn more about coding they understand more about the basics of the natural, social and cultural environment around them. We offer a wide range of products for both the home and for schools as well.


3. How is 1:1 Coding and Dash’s Neighbourhood adding value?

Coding literacy is one of those essential skills that is becoming more and more necessary in today’s fast paced world. This has become even more so with the increase in distance learning due to the global pandemic and measures around it. With Dash’s Neighbourhood students can learn to program their favourite robot online in a 3D environment using the simple Blockly drag-and-drop programming language and practice with the simulator at home. Teachers have a Class Connect dashboard for added ease and confidence. This way kids can still enjoy group activities with the real robot in the classroom while at the same time having the option to iterate, test and debug on their own with the Blockly app. 


4. What if my child is completely new to coding?

We have a great new offer in place right now. If you spend £75 or over you will get a free book entitled "Coding for Beginners Using Scratch" that should get your child completely up to speed and ready to start coding.


5. What types of payments do you accept?

We accept a wide variety of payments, including, credit or debit cards, bank transfer, PayPal, Google Pay, Apple Pay or Shop Pay by Shopify. In case none of these methods work with you (which can happen for some of our customers who are schools or educational institutions) we also accept payment by cheques. You must be 18 or over to make a payment on the robocube.co.uk site.


6. How much will the delivery cost?

We offer three types of delivery - standard, next day and international. Our standard delivery option is FREE on all UK online orders over £30. We also do international deliveries worldwide, but we advise you to get in touch with us either via email or via the live chat, or phone us on +44(0)1865477802 for a quote and to arrange the best deal for your shipping to your location.


7. I’m not sure if I’ll be home when my package gets delivered, what are my options?

Our courier will leave a card if you are not home when they attempt to deliver for the first time. Your options are to get the package left with a neighbour, somewhere safe on your property or to get it re-delivered (no more than 3 times). However, for certain items, the courier will require signature.

8. I want to change the delivery address, how can I do that?

You need to select your delivery address when you place your order, however you can change it if the order hasn’t been processed and shipped yet. Please let us know as soon as possible so we can contact the courier company and arrange that. Once your order has been shipped, no changes can be made. Also note that we don’t deliver to PO boxes. However, we do deliver to relocation, hotels, storage and freight forwarding companies as long as you have given your permission to them to accept delivery on your behalf.


9. Can I return the product if I’m not happy with my purchase?

Yes, you can return any item you have purchase within 30 days of provided that the packaging is intact, you provide a valid proof of purchase, we cover the postal costs. 

9.1 2020 Extended Christmas Returns Policy

In anticipation of customers shopping early for Christmas, we have temporarily extended the return window of our returns policy for orders on www.robocube.co.uk

The ROBOCUBE Extended Christmas Returns Policy for 2020 requires that orders delivered between October 1 and December 31 be returnable until January 31, 2021.


10. What are my rights if the product I have purchased is damaged or faulty?

All our products are covered by a one year warranty, however if your item is damaged on delivery or proves to have a fault we will accept a return. You will need to provide a proof of purchase and the item will be tested once it’s returned to us before we accept it for refund or replacement.


11. When am I entitled for a refund or replacement?

We advise that you let us know about fault or damage as soon as possible. If you notice that the package is visibly damaged on delivery please do not accept delivery and return it immediately.


If however, you discover the fault after assembly we ask you to send a picture or a video of the problem as sometimes the malfunction might be due to an assembly mistake. If however there is damage or a broken part we will always endeavour to replace free of charge (including postal charges). If you prefer to have a refund it’ll be issued as soon as we have received and tested the faulty or damaged item. It can take up to 10 working days to receive the funds back after we have issued your refund.

12. Ordering backordered items

What are backordered items?

We say robot kits or STEM kits are available for ‘Backorder’ when they’re not currently available but we expect them to come back soon. You can order these items, but they won’t ship until more arrive in our warehouse. We do our best to estimate when these items will be available, but the backorder date can sometimes change. Read more >>


13. I have a query that I cannot find the answer to, what’s the best way to contact you?

You can contact us via:

  • Email: info@robocube.co.uk
  • Live chat within UK Office hours Monday to Friday
  • Phone: +44(0)1865477802