Refunds

Unwanted items

We are happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:

  • All packaging must be intact so that the item is in a re-saleable condition

  • You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.

  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund.

  • Entertainer Gift Cards are non-refundable.

Faulty items

If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.

You must be able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.

We reserve the right to test the product before accepting it back for refund or replacement.

Although our electronic toys are covered by a year's warranty.